Refund Policy

Last updated: 07-08-2026

1. Room Reservations

Refunds for room reservations are subject to our cancellation policy. If a cancellation is made within the allowed timeframe (usually 48 hours before check-in), a full or partial refund will be issued to the original payment method.

2. Restaurant Orders

Due to the nature of food services, we do not offer refunds on food items once prepared or consumed. If there is an issue with your order (e.g., incorrect item or quality concern), please inform our staff immediately, and we will replace it or adjust the bill accordingly.

3. Processing Time

Approved refunds may take 5-7 business days to reflect in your bank account or credit card statement, depending on your financial institution.